Privacy Policy

15+

Communities Served

50+

Community Living Homes

110

Countries Reached

15+

Wheelchairs Distributed

how to get involved

Make A

Donation

Support life-changing

services locally and

around the world.

Join Our

Team

Build a career helping

people live with greater

independence.

Attend Our

Events

Connect with our missions

through benefits, fundraisers,

and community events.

Volunteer

Your Time

Use your skills to support

our local programs or our

international wheelchair ministry.

both local and

global impact

Hope Haven began in 1964 as a school for children with disabilities in Rock Valley, Iowa. Today, that same vision continues through local disability services across Iowa and Minnesota and our international wheelchair ministry around the world.

At home, we help people

build skills, independence,

and community.

Around the world, we help

provide mobility, dignity, and

opportunity.

Same vision. Two ways to live it.

^{He smiled so wide, his whole}

^{face changed.}

James is 9 years old and lives in rural Kenya. He was born with a spinal condition that left him unable to walk. For years, his mother carried him everywhere. Last March, a Hope Haven International team fitted James with a KidChair specially designed for rough terrain. It cost $300 to build. It changed everything.

Upcoming events

JUNE

Fishing Benefit

Spirit Lake, IA

JUNE

Golf Benefit

Spirit Lake, IA

AUG

Dueling Duo: Keys to the Garden

Spirit Lake, IA

15+

Communities Served

50+

Community Living Homes

110

Countries Reached

15+

Wheelchairs Distributed

Privacy Policy

HOPE HAVEN, INC.

NOTICE OF PRIVACY POLICY

Effective: July 28, 2026

This Website Privacy Policy applies to information collected through hopehaven.org and related digital communications. It is separate from our HIPAA Notice of Privacy Practices, which governs protected health information for individuals receiving services from Hope Haven.

1. Who We Are

Hope Haven, Inc. is a 501(c)(3) nonprofit organization headquartered in Rock Valley, Iowa. We are committed to empowering individuals with disabilities through compassionate, Christ-centered care and services. Our website, hopehaven.org, serves donors, volunteers, prospective service recipients, and the general public.

Questions about this policy may be directed to:

Hope Haven, Inc.

1800 19th Street, P.O. Box 95

Rock Valley, IA 51247

(712) 476-2737

[email protected]

2. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you:

Submit a contact or inquiry form (name, email address, phone number, message)
Sign up for our email newsletter or updates (name, email address)
Make a donation through our website (name, email, mailing address, and payment information processed securely by our third-party payment processor)
Apply for services, employment, or volunteer opportunities
Register for or inquire about events

Information Collected Automatically

When you visit hopehaven.org, we or our service providers may automatically collect certain technical information, including:

IP address and general geographic location
Browser type and device information
Pages visited, time spent on pages, and referring URLs
Cookie and similar tracking data (see Section 5)

Information from Third-Party Platforms

If you interact with us through social media platforms (Facebook, Instagram, YouTube) or donate via a third-party giving page, those platforms may share limited information with us in accordance with their own privacy policies.

3. How We Use Your Information

Hope Haven uses the information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services, mission, and events
To send you newsletters, donor updates, and organizational news (only with your consent)
To process and acknowledge donations and issue tax receipts
To manage our donor and contact relationships through our CRM platform
To operate and improve our website and digital communications
To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who help us operate our website, process donations, send email communications, and manage donor relationships. These vendors are contractually required to protect your information and may not use it for their own purposes. Current categories of vendors include:

Payment processors (for secure donation handling)
Email marketing and CRM platforms
Website analytics providers
Event registration platforms

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Hope Haven, our constituents, or the public.

Organizational Transfers

In the unlikely event of a merger, acquisition, or dissolution of Hope Haven, your information may be transferred as part of that process, subject to applicable law and donor intent.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may configure your browser to decline cookies, though some features of the site may not function properly as a result.

We do not currently use cookies for cross-site advertising or behavioral targeting.

6. Email Communications

When you provide your email address through a contact form, newsletter signup, donation, or other interaction with our website, you may receive periodic communications from Hope Haven including:

Organizational news and impact updates
Fundraising appeals and campaign information
Event invitations and announcements
Donor acknowledgments and receipts

You may opt out of marketing and informational emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly. Transactional emails (such as donation receipts) are not subject to opt-out.

7. Donation Data

Donations made through hopehaven.org are processed by a third-party payment processor using industry-standard encryption. Hope Haven does not store your full credit card or banking information on our servers. Donation records, including your name, contact information, and giving history, are maintained in our donor management system for the purposes of acknowledgment, reporting, and relationship management.

All donations are considered final and non-refundable. If you believe a processing error has occurred, please contact our Development office promptly.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to maintain accurate donor records. Donor giving histories are retained indefinitely as part of our organizational records unless you request otherwise.

9. Your Rights and Choice

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal and recordkeeping obligations)
Opt out of email communications at any time
Request that we not share your information with third-party vendors (note: this may affect our ability to process donations or deliver services)

To exercise any of these rights, contact us at [email protected] or by mail at the address in Section 1.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

11. Security

Hope Haven takes reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles and donation platforms. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy regularly. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.