Hope Haven Guatemala: Part III

By 7017444915 March 26, 2026
There is a certain kind of peace that comes when you know someone you love is safe. One mother, Jeanelle Stokes, shared that before Smart Living, there was always a quiet tension. Even when things were going well, that lingering question remained: What if something happens when no one is right there? At Hope Haven, we believe safety and independence should not compete with one another. They should work together. That belief is what led to the development of Smart Living. Smart Living blends personalized technology, remote support, and in-person care to help individuals live more independently while maintaining a dependable safety net. From our Remote Support Center in Spirit Lake, trained professionals are available 24 hours a day, ready to respond when assistance is needed. Jeanelle put it simply: “I don’t feel like I have to hover anymore. I know someone is there if he needs help.” Homes are equipped with thoughtfully selected tools such as motion sensors, wearable devices, secure video connections, and interactive reminders, all tailored to the member’s individual needs. These tools aren’t designed to replace care, but to enhance it. For Jeanelle’s son Jerrod, constant staff presence was increasing his anxiety. When part of his support transitioned to remote monitoring, there was a noticeable change. Within days, he began reaching out just to say, “Hi, I’m okay.” With that change, he had more space while still knowing support was just a call away. As Scripture reminds us, “The Lord himself watches over you.” - Psalm 121:5 Smart Living reflects that same premise of watchful care, encouraging independence while still keeping support within reach. As this initiative expands, more individuals will have the opportunity to live confidently in their own homes, and more families will experience the peace that comes from knowing help is always near. Your generosity makes that growth possible. It allows us to expand Smart Living into more homes, strengthen our Remote Support Center, and ensure that independence is never separated from safety. If you wish to contribute, please CLICK HERE to donate today. Thank you for your continued support, prayers, and partnership in Hope Haven’s mission.
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If you’re passionate about you do there’s usually a driving factor something that gets you up and out of bed each day. Ask the employees of Hope Haven Guatemala what they love about their job and the most recurring answer involves the ability to empower others with the gift of a wheelchair. Many of them articulate how life-changing that is as they were also once in the position of receiving a wheelchair as well. (QUOTE)

What’s a day in the life of a Hope Haven Guatemala employee? 

The days vary based on each employee with some arriving early for devotions and breakfast others carpooling and riding buses and others setting off straight to their task in the factory. Getting to work isn’t always easy (with uneven terrain chaotic bus routes etc.) but it’s navigated and simply part of a daily routine for this crew.

Throughout the week employees receive physical therapy administred by the on staff physical therapist (who is also present at distributions to fit and customize wheelchairs for recipients).

Employees manufacture parts cut sew and create upholstery maintain inventory assemble wheelchairs coordinate applications and distributions among many other things. Let’s start off by taking a closer look at who is working in the Hope Haven Guatemala office…

Julia

Meet Julia.

As a child Julia was a polio patient. She spent years of her life in a hospital and received her first wheelchair at age 3. She notes the emotion when witnessing a child at a distribution “It’s beautiful to see the children smiling when they receive a wheelchair or standing board.” Julia’s initial position at Hope Haven Guatemala involved some secretarial work along with working in the factory. In doing this she learned the ins and outs of building and assembling a wheelchair. Julia’s administrative talents transitioned her to a full time secretary role one that’s she now occupied for three years.

The majority of the time Julia can be found in the office communicating with local governments and aid agencies to identify people throughout Guatemala who are in need of a wheelchair. She also processes paperwork coordinates the logistics of distribution days and makes sure that all things administrative are maintained. On distribution days Julia is welcoming wheelchair recipients and their families assisting with paperwork and keeping the schedule on track. With her contagiously happy energy Julia welcomes and comforts individuals traveling away from home for their new wheelchair calming potentially stressful situations.

It’s easy to see that Julia finds joy in helping others and is working each day to see others discover newfound mobility. “Hope Haven is a blessing for people with disabilities ” remarks Julia with a smile.

Oscar

Oscar works alongside Julia in the office also coordinating applications and distributions. His IT skills translate to a lot of work that requires digital savvy something heavily appreciated by fellow employees. He’s worked at Hope Haven since 2014 and

However Oscar’s journey to today was not an easy one. Over a decade ago Oscar was the victim of a shooting – suffering nine gunshot wounds. After time in the hospital Oscar returned home to recover. But recovery wasn’t so easy.

Oscar and Julia are an important key in the distribution process. Let’s move from the office down to the warehouse and meet Silvia….

Silvia

 

This is Part III the final installment of a special series on our division in Guatemala.  If you’ve missed anything you can start the series here .

There’s so much to this story – we couldn’t tell it all in three parts! Keep an eye out throughout the year for additional Hope Haven Guatemala stories and employee profiles.

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